This Privacy Policy explains what personal information ez2 collects from Filipino players, how it is used, who it may be shared with, and what rights you have over your own data. By registering an account or using the platform, you agree to the practices described here. Please read this page carefully before you start playing.
Last updated: 2025. Applies to all players accessing ez2 from the Philippines.
When you register an account with ez2, we collect personal information that is necessary toverify your identity, process your transactions, and comply with Philippine regulatory requirements. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for age and identity verification. We also collect your billing and payment details — such as your GCash number or bank account information — solely for the purpose of processing deposits and withdrawals. When you use the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs to maintain platform security and improve your experience. We may also collect information you voluntarily provide when contacting support, completing surveys, or participating in platform promotions. All data collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for regulatory compliance and account management.
The personal data we collect is used primarily to create and manage your ez2 account, verify your eligibility to play, and process your financial transactions securely. We use your contact details to send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — and we will only send promotional communications if you have opted in to receive them. Your session and activity data is used to monitor for suspicious behaviour, prevent fraud, and ensure the integrity of the platform for all Filipino players. We are required by Philippine law and our gaming licence conditions to retain certain records for compliance and audit purposes, and your data may be used to fulfil these obligations. We use aggregated, anonymised data to analyse platform performance and improve the overall user experience, but this data cannot be used to identify you individually. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
ez2 does not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances. We share your data only with trusted service providers who assist us in operating the platform — including payment processors, identity verification providers, and cloud infrastructure partners — and only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection laws and to use it solely for the purpose for which it was shared. We may disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines when we are legally required to do so or when disclosure is necessary to protect the rights, safety, or property of ez2 or its players. In the event that ez2 undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never share your data with any party outside of these defined circumstances without your explicit consent.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering and gaming compliance requirements. Technical logs and session data are retained for a shorter period — generally up to twelve months — unless they are required in connection with an ongoing investigation or dispute. If you request the closure of your account, we will deactivate it promptly, but we are legally required to retain certain records even after closure and cannot delete all data on request where retention is mandated by law. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you. You may contact us through your account dashboard to ask about the specific retention period applicable to your data.
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a number of rights in relation to the personal data that ez2 holds about you. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information. You also have the right to object to the processing of your data in certain circumstances, the right to erasure or blocking of your data where processing is no longer necessary or lawful, and the right to data portability where technically feasible. To exercise any of these rights, please submit a request through the support channel available inside your account dashboard — we will respond within the timeframe required by applicable law. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data subject requests seriously and will handle them with care, transparency, and respect for your rights as a Filipino player.
ez2 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse how the site is used. Essential cookies are required for the platform to function — they enable features such as keeping you logged in during a session and maintaining your account security settings — and cannot be disabled without affecting platform functionality. We also use analytics cookies to understand how Filipino players navigate the platform, which pages are most visited, and where technical issues may occur, so that we can continuously improve the experience. You can manage your cookie preferences through your browser settings at any time, and most browsers allow you to block or delete cookies — however, doing so may affect your ability to use certain features of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. By continuing to use the ez2 platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
ez2 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, the updated policy will be published on this page with a revised effective date, and we will make reasonable efforts to notify registered players through their account. Your continued use of the platform after the updated policy has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled. If you have any questions about this Privacy Policy or about how your data is processed, please reach out through the support channel available in your account dashboard. This policy is governed by the laws of the Philippines, and any disputes relating to data privacy will be subject to the jurisdiction of the appropriate Philippine authorities, including the National Privacy Commission.
You can request a copy of all personal data ez2 holds about you at any time. Submit your request through the support channel in your account dashboard and we will respond within the legally required timeframe.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to have it corrected. You can update basic account details directly from your dashboard, or contact support for more complex corrections.
Where we are not legally required to retain your data, you may request that it be deleted. Note that certain records must be kept for regulatory compliance even after account closure, but we will erase all data that is not subject to a legal retention obligation.
You have the right to object to certain types of data processing, including direct marketing communications. If you no longer wish to receive promotional messages from ez2, you can update your communication preferences in your account settings at any time.
Where technically feasible, you may request that your personal data be provided to you in a structured, commonly used format so that you can transfer it to another service. Contact support through your dashboard to make a portability request.
If you believe your data privacy rights have not been respected, you have the right to file a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so we can resolve any concern directly and promptly.
If you have any questions about how ez2 handles your personal information, the FAQ page covers common queries from Filipino players. You can also review our Terms and Conditions for the full picture. Ready to get started on the platform?